Network Operations Center
- Alert Monitoring, Response & Mgt
- Remote Diagnostics and Troubleshooting
- Service Level Tracking, Reporting & Mgt
- Knowledge Repository Creation & Mgt
Server & Application Management
- OS Administration – Windows/Linux
- Active Directory, File & Print, DHCP, DNS
- Enterprise Application – Email, Webserver, Application servers & Database
- Back-up / Restoration
Virtualization
- VMWare, Microsoft Hyper-V, Citrix-Xenserver
- Storage system Administration - SAN / NAS / DAS
- Disaster Recovery and Business Continuity
Cloud Ops
- Public cloud - AWS / Azure / Oracle / IBM
- Hybrid – Public & Private Cloud Infra
- Cloud enablement & migrations
Network & Communications – (Data, Voice & Video)
- LAN, WLAN & WAN
- Enterprise Voice & Video
- MPLS, SDN
Security Management
- SDC – Security Defense Center
- Firewall, IDS and IPS
- VPN (LAN-LAN, Road warriors)
- Network Admission Control (NAC)
- Vulnerability Assessment
- Web/Network Proxy (On-prem & Cloud)
ServiceDesk *(24x7x365)
- IT Helpdesk
- Voice and E-mail based support
- Enterprise IT Service Desk support operations
- End-user support
- Business Applications Support