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Network Operations Center
Alert Monitoring, Response & Mgt
Remote Diagnostics and Troubleshooting
Service Level Tracking, Reporting & Mgt
Knowledge Repository Creation & Mgt
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Server & Application Management
OS Administration – Windows/Linux
Active Directory, File & Print, DHCP, DNS
Enterprise Application – Email, Webserver, Application servers & Database
Back-up / Restoration
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Virtualization
VMWare, Microsoft Hyper-V, Citrix-Xenserver
Storage system Administration - SAN / NAS / DAS
Disaster Recovery and Business Continuity
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Cloud Ops
Public cloud - AWS / Azure / Oracle / IBM
Hybrid – Public & Private Cloud Infra
Cloud enablement & migrations
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Network & Communications – (Data, Voice & Video)
LAN, WLAN & WAN
Enterprise Voice & Video
MPLS, SDN
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Security Management
SDC – Security Defense Center
Firewall, IDS and IPS
VPN (LAN-LAN, Road warriors)
Network Admission Control (NAC)
Vulnerability Assessment
Web/Network Proxy (On-prem & Cloud)
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ServiceDesk *(24x7x365)
IT Helpdesk
Voice and E-mail based support
Enterprise IT Service Desk support operations
End-user support
Business Applications Support
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